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FAQ
Is shipping included?
Open tabYes!
Is there a minimum commitment?
Open tabNope! You can cancel at any time, just make sure to do it before the next billing date. If you only want to be a member for 1 month that is fine with us, we are just happy you gave it a shot!
What happens if I get a bad or off bottle?
Open tabSend us an email and let us know as soon as you can. Keep the bottle and don't pour it down the sink. We will be able to refund the bottle or provide you with a new one.
Can I change teirs?
Open tabYes, no problem! Just send us an email and we can make the change.
Can I pause the membership?
Open tabTechnically no, we don't have that option but cancel at any time and you can always join again whenever you are ready.
When will I receive my wine?
Open tabWe start shipping the wine on the 15th of every month so your wine should show up within the next few days.
What happens if I subscribe after the 15th of the month? When will I get my wines?
Open tabYou will get your wines the following month after the 15th. For example, if you sign up on the 20th day of the month, you will only receive your first shipment the following month after the 15th.
Still have questions?
Send us an email at winesociety@provenancecommissary.ca
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